Revenue conversations that feel natural — not pushy. Every staff member, every visit.
s5m1
You're Not Selling — You're Helping
Change your mindset — this changes everything
30xp
›
Assign when you see this:
“Staff feels uncomfortable recommending products”
s5m2
Ask Before You Recommend
Understand first — your recommendation will feel personal
40xp
›
Assign when you see this:
“Staff recommends without asking any questions first”
s5m3
Keep It Simple
Avoid confusion — less is more
30xp
›
Assign when you see this:
“Staff overwhelms patients with too many options”
s5m4
Recommend with Confidence
Sound sure — not unsure. Confidence = trust.
40xp
›
Assign when you see this:
“Recommendations sound uncertain”
s5m5
Use 'Most People' Language
Make your recommendation feel normal
30xp
›
Assign when you see this:
“Staff never uses social proof”
s5m6
Handling Price Objections
Keep them engaged — offer options, not pushback
40xp
›
Assign when you see this:
“Staff backs down immediately when patient says it's too expensive”
s5m7
Don't Dump Options
Avoid overwhelm — make the decision easy
30xp
›
Assign when you see this:
“Staff presents too many choices”
s5m8
Small Add-Ons
Increase value naturally
30xp
›
Assign when you see this:
“Staff never mentions add-ons even when obvious”
s5m9
Read the Patient
Adjust based on what you observe
30xp
›
Assign when you see this:
“Staff can't read when a patient is ready to buy”
s5m10
Close Without Pressure
Help them decide — calm and confident
40xp
›
Assign when you see this:
“Staff sets up the sale but never closes”
s5m11
Sales Isn't a Dirty Word
Feel good about recommending — it helps patients
30xp
›
Assign when you see this:
“Staff treats sales as a dirty word”
s5m12
When NOT to Push
Know when to step back — builds more trust
30xp
›
Assign when you see this:
“Staff pushes after a clear 'no'”